Enjoy what Jenn shared about her journey with CN Brown Company:
Q. How did your career progress at CN Brown Company?
I originally started back in 1998 in AP as a file clerk. Worked my way up to paying invoices before leaving in 1999. When I moved back to South Paris in 2004, I came to the Main Office to fill out an application and Pat (who remembered me because she’s awesome like that) called Lori Smallwood because there was an opening in the AR dept. Lori and I chatted and she hired me as the cash desk clerk. I opened the mail, got the deposit ready and also gathered all the gas survey prices (that was that back when $3 a gallon was high).
Later that year, an opening came about on the Heating Oil audit team. I moved there, learned to audit all the heating oil paperwork, fuel assistance and the verification process of the customer contracts. I moved to the heating oil audit leader and stayed there for a while before leaving in 2010. In 2010, I moved out into the field, working at the Sanford HO office and Big Apple. Then I moved to the Saco Big Apple and then over to Biddeford Big Apple before moving back to South Paris. Kris, who was my manager when I left AP and AR, took me back in 2014 to be an HO auditor. I became the backup for the Billing Desk clerk and learned to back up other jobs in the AR dept. I am back doing the cash desk, along with heating oil daily tasks and whatever gets thrown my way.
One of the many projects I have worked on in my years here was the SMS E3 Heating Oil manual (this was the system the HO division were using at the time). I created step by step instructions on the upgrade changes from R2 to E3. Which was given to all the heating oil locations.
When the heating oil division converted to Cargas from SMS, I figured out how to create reports that the AR Audit team needed in order to verify the daily paperwork, it wasn’t the easiest way but it gave us a starting point. The reports have been improved GREATLY since but I still feel proud of getting that done while everyone was still trying to work out the conversion kinks.
Q. What’s the best part of your current job?
The best part of my job is the ability to work with a core group of people and getting to share my knowledge and experience with new managers and bookkeepers in the heating oil division. I love learning new things and learning ‘how’ or ‘why’ things go the way they go. I will dig until I find the answer to ‘why did this happen?’.
Q. What’s the most challenging part of your job?
Each day brings a new challenge, some small and some not so small. Covid is the biggest challenge right now. Unforeseen events tend to determine what tasks I need to complete in a day. I may start the day doing my cash desk job and then have to switch tracks suddenly to cover for someone who is out for whatever reason.
Q. What’s your favorite memory from working at CN Brown Company?
One of my favorite memories is from when I worked in AP. We had a Halloween competition between all the departments. AP had a Road Kill Café. All sorts of ‘disgustingly’ yummy treats. That same year, we did Martha Stewart Living? For Christmas. Both were tons of fun.
Q. Why would you recommend working for CN Brown Company?
I would definitely recommend working for CN Brown. This company values their employees and is one that usually hires from within. Employees can move up from being a cashier to being a Territory Manager to working on in the Main Office.